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Privacy Policy

October 14, 2025

EIXOS INTELIGENTES LDA (PT519365933), doing business as wearefractional.ai ("Company," "we," or "us"), is committed to protecting the privacy and personal data of our website visitors, clients, and users ("you"). This Privacy Policy explains what personal information we collect, how we use and share it, the legal bases for our data processing under the GDPR, how we protect your data, and your rights regarding your personal data.

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By using wearefractional.ai (our "Website") or any of our services (collectively the "Services"), you acknowledge that you have read and understood this Privacy Policy. For the purposes of data protection law, EIXOS INTELIGENTES LDA (Rua do Veiga 18-A, 4730-749 Vila Verde, Portugal) is the "data controller" of the personal data collected via our Services. You can contact us with any questions about this Policy at privacy@wearefractional.ai.

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1. Information We Collect

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We collect personal data that you provide to us directly, data that is collected automatically through your use of our Services, and, in some cases, data from third parties.

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Information You Provide Directly

  • Contact and Account Details: When you fill out forms on our Website, create an account, or contact us, you may give us information like your name, business email address, phone number, job title, company name, and postal address.
  • Account Credentials: If account registration is required, we collect a username, password, and other login information.
  • Transactional Information: If our Services involve paid components, we (or our third-party payment processors) might collect billing details such as credit card information and billing addresses.
  • Content and Files: Any content you upload or submit through the Services, such as project descriptions, files, or chat communications.

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Information Collected Automatically

  • Usage Data: Details of your visits to the Website, such as pages viewed, time and date of your visit, time spent on each page, and search terms used.
  • Device and Technical Data: Information about your device and internet connection, including your IP address, browser type and version, operating system, and device identifiers.
  • Cookies and Similar Technologies: We use cookies, pixels, and local storage objects to collect information about your interactions with the Services. For detailed information, please see our Cookie Policy.

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Information from Third Parties

In some cases, we may receive personal data about you from third-party sources, such as your employer or organization, service providers and partners, social media platforms, or public sources.

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2. Legal Basis for Processing (GDPR Compliance)

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Under the GDPR, we must have a valid legal basis to process your personal data. We ensure that each type of processing is justified by one or more of the following legal bases:

  • Performance of a Contract: We process personal data necessary to provide our Services and perform our contract with you or your organization.
  • Consent: We obtain your consent before processing certain personal data for specific purposes when required, such as marketing communications or non-essential cookies.
  • Legitimate Interests: We process certain data as necessary for our legitimate business interests, such as improving our Services, understanding customer usage, and securing our platform.
  • Legal Obligation: We process personal data to comply with legal obligations, such as tax and accounting laws.

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3. How We Use Personal Data

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We use the collected information for various purposes consistent with the reasons you provided it:

  • To Provide and Maintain the Services: Authenticating you, remembering your settings, and processing transactions.
  • Customer Support and Communications: Responding to inquiries, providing support, and sending administrative messages.
  • Improvement and Development: Analyzing usage data and feedback to improve our platform and develop new features.
  • Analytics and Performance: Understanding trends and usage patterns through analytics tools.
  • Marketing and Business Development: Sending marketing communications about our products and services in accordance with applicable law.
  • Security and Fraud Prevention: Monitoring, preventing, and detecting fraudulent or suspicious activity.
  • Compliance with Legal Obligations: Responding to lawful requests, obeying court orders, and handling legal claims.

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4. How We Share Your Information

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We do not sell your personal information to third parties. However, we do share personal data with certain categories of recipients:

  • Service Providers: Third-party companies that help us facilitate our Services (hosting, email delivery, analytics, payment processing, etc.).
  • Business Partners: In certain cases, we may share information with partners who work with us to provide Services or co-organize events.
  • Within Our Corporate Group: We may share data within our corporate group for internal business purposes.
  • Legal and Compliance: We may disclose data when required by law or valid legal process.
  • Corporate Transactions: Personal data may be transferred in connection with mergers, acquisitions, or sales of assets.

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5. International Data Transfers

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EIXOS INTELIGENTES LDA is based in Portugal. When we transfer personal data out of the EEA to third countries, we ensure appropriate safeguards are in place, such as European Commission Adequacy Decisions, Standard Contractual Clauses (SCCs), or additional safeguards like encryption and access controls.

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6. Data Retention

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We retain your personal data for no longer than necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law. Retention periods vary based on the type of data and the purpose for which it was collected. Account information is retained while your account is active; client data may be retained for a period after project completion; legal and compliance records are kept as required by law.

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7. Protecting Your Information (Security Measures)

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We employ various technical and organizational security measures to safeguard your personal data:

  • Encryption: Data in transit and at rest is protected using encryption protocols (HTTPS/TLS).
  • Access Controls: We limit access to personal data to authorized personnel only, using role-based access controls.
  • Monitoring and Detection: Our systems are monitored for security events, with firewalls and intrusion detection systems in place.
  • Physical Security: Our cloud infrastructure providers maintain robust physical security at their data centers.

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8. Your Rights and Choices

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As a data subject under GDPR, you have the following rights:

  • Right of Access: Request confirmation and a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate personal data.
  • Right to Erasure: Request deletion of your personal data in certain circumstances.
  • Right to Restrict Processing: Request that we pause processing of your personal data.
  • Right to Data Portability: Receive your data in a structured, machine-readable format.
  • Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
  • Right to Lodge a Complaint: File a complaint with a supervisory authority if you believe we have infringed your data protection rights.

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To exercise any of your rights, please contact us atprivacy@wearefractional.ai. We will respond to your request within one month, which can be extended for complex requests.

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9. Children's Privacy

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Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you are under 16, please do not use our Services or provide any personal information to us. If we learn that we have inadvertently collected data from a child, we will delete that information promptly.

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10. Changes to this Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we update the policy, we will revise the "Last Updated" date. If we make material changes, we will provide additional notice (via email or a website notice). Your continued use of our Services after the effective date indicates your acceptance of the revised Policy.

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11. Contact Us

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If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
EIXOS INTELIGENTES LDA (wearefractional.ai)
Rua do Veiga 18-A4730-749 Vila Verde
Portugal
Email:privacy@wearefractional.ai

‍Thank you for entrusting us with your personal data. We value your privacy and work hard to protect it.