Kilos, cages and invoices. One system.
Tonnes of hotel linen move through the plant every day. Intake, sorting, weighing, washing, expedition and billing ran on paper delivery notes, spreadsheets and phone calls. Now they run as one system — for the plant, and for every hotel.
hotels & properties served
paper delivery notes
item-level traceability
THE PROBLEM
An industrial laundry isn't one business. It's a supply chain.
Linen leaves a hotel, gets counted, sorted, weighed, washed, dried, packed and delivered back — and then billed. Each step lived in a different tool, or on paper. Nobody held the full picture, and when the counts diverged, the phone rang.
1
Run intake, sorting, weighing, washing and expedition as one pipeline.
2
Give the plant floor live control — and management the full picture.
3
Hand every hotel a portal of its own: stock, movements, invoices.
4
Retire the paper delivery notes and the count disputes on the phone.
Before — the everyday mess
THE PLATFORM
Every service. One surface.
A single system connecting the whole operation — from the cage that leaves the hotel to the invoice that closes the month.
Intake & sorting
Route pickups, cage-level intake and sorting by textile type — bed, terry, F&B, spa, uniforms, whites and colours.
Weighing
Bucket-by-bucket weighing with tare, session timers and per-client metrics feeding the plan.
Planning & execution
Machine loads planned by capacity, program and priority — washers, tunnel and dryers, in one click.
Expedition
Queues, manifests and delivery notes — verified by RFID before the truck leaves the yard.
Customer portal
Each hotel tracks stock, deliveries, reconciliation and tickets in a portal of its own.
Finance
Treasury, accounting, budget, Portuguese VAT and invoices read by AI — books that keep themselves.
One flow. One login. One count. The plant sees every stage — each hotel sees exactly its own linen.
Every item has a tag. Every cage knows what's inside.
Count by radio, not by hand. Each piece of linen carries an RFID chip. A cage rolls past the reader and every tag registers — item, owner hotel, weight, cycle count. What the hotel sent is what the plant reads, at intake and again at expedition. The disputes end before they start.
Bulk cage reads — hundreds of tags in one pass, online or offline.
Item-level history: wash cycles, location, owner hotel.
Unknown tags flagged on the spot — not at billing time.
The plant plans itself around the day's load.
Wash what matters first. Weighing feeds the planner: pending buckets by client, machine capacity and route priorities become a machine-by-machine plan — washers, tunnel and dryers together. Wash guides print the moment the plan is confirmed, and execution logs itself as the floor works through it.
Pending-load board by client, textile type and weight.
One click plans washing and drying at real machine capacity.
Wash guides and labels generated automatically on confirm.
Invoices that read themselves.
Drop the PDFs. The books keep themselves. Supplier invoices arrive as PDFs and photos. The system reads them — number, dates, totals, VAT — matches the supplier by NIF, suggests the category from history, and imports the whole batch after one review. Treasury, budget and analysis live on the same numbers.
Bulk upload — up to 100 documents, validated and deduplicated.
Supplier matching by NIF, categories suggested from history.
Treasury, budget, analysis and Portuguese VAT in one place.
Every hotel sees its own linen. Only its own.
The phone stops ringing. Each hotel gets a portal of its own: stock in circulation — at the hotel, at the plant, in transit — deliveries and pickups, reconciliation, par levels per zone and support tickets. An assistant sits on top of the live data and answers before anyone has to call.
Inventory by item type — at the hotel vs at the plant, live.
Par levels per zone, with alerts when stock runs low.
Tickets and support with full context — not phone tag.
AUTOMATION
The work that needed remembering now happens on its own.
Self-generating paperwork
Wash guides, manifests and delivery notes created at plan and expedition time — printed, never handwritten.
Reconciliation on read
Every RFID pass reconciles hotel counts against the plant — differences surface instantly, not at month-end.
Alerts that reach the hotel
Par-level warnings, delivery confirmations and ticket updates — email and in-app, queued and monitored.
